Just Energy contract complaints going nowhere.
Posted by peeterjoot on January 4, 2011
Sigh. My attempt to get my Just Energy contract eliminated are going in circles. I recieved the following reply today:
“Just Energy Ontario L.P. (“Just Energy”) has received your new
account/address information which has been forwarded to the appropriate
department for processing. This process should take approximately 90 – 150
days for the Price Protection Program to start at your current address.
All collections activity has been placed on hold as the reinstatement is
being processed and the Exit Fee can be reversed once the account has been
That’s not the point. I’d already arranged this, and nothing more needed to be done.
What could possibly justify a cancellation fee of ~$450 when I’d been a customer since 2001?
Your business practice of sending the account to collections with no or minimal attempt at contact is a pressure tactic worthy of a mob organization.
Since I have accepted your floating rate, it will not cost me anything more to use your company instead of the default utility gas distribution service. However, I do not want to be your customer out of principle, due to your handling of this matter.
What I feel you ought to do is simply cancel this account with no fee and with no attempt to coerce me into continued use of your company.
Unless you do so, it is my intent to make your business practices known to the best of my ability. This will include passive techniques such as blogging, responding to other web content on your company, direct techniques such as contacting the media, and continued correspondence with the Ontario Energy Board. Ideally, this will lead to joint legal action here in Ontario similar to the Chicago Attorney General Lisa Madigan filing.