Just Energy cancellation. Finally!
Posted by peeterjoot on April 29, 2011
I’d blogged previously about my objection to the Just Energy contract that I’d unknowningly ended up with:
Finally my complaint to the Ontario Energy Board about this paid off, and I’ve got the cancellation that I should have just been given straight up in the first place (in my opinion). Both Just Energy and Enbridge gas sent me notifications that Just Energy will no longer be my “supplier”.
It was interesting to see that the attempts of this company to perpetuate the scam did not end with the initial Ontario Energy Board complaint. They contacted me once they received the complaint, basically told me that I had no other option than to take their inflated rate “market rate program” (where they charge a bit more than market value for the supply cost and add surcharges to that). This was better than their extortion rate cancellation fees, and better than their extortion rate fixed rate fees, so I accepted that, but told them straight up that I was being coerced into doing so, and that the ethical and reasonable thing to do would be to just cancel the contract that I considered invalid. I also told them that I’d be following up with the OEB about this.
When I did talk to somebody in the OEB it turned out that Just Energy claimed that they’d settled the matter with me, and that I was happy with the resolution! The complaint went to a higher level OEB representitive for the conflict resolution with gas suppliers. I hadn’t heard anything from them about this since, but they quietly worked away on this in the background and it’s now deal with. My thanks to the OEB!